Frequently Asked Questions
When will items ship? Processing time is 3-5 business days. If any item is out of stock you will be informed at this time.
What are your business hours? Our hours are Monday – Friday 9AM – 6PM.
Do you offer customization? We do offer customization for most items please send us an email to firstname.lastname@example.org for pricing. Once an item has been customized it cannot be returned or exchanged. This includes polo shirts and button ups.
What is your return policy? Returns are accepted within 14 days. If there is an issue with an item please let us know within 7 days.
Will I receive a confirmation email once item ships? Yes, you will receive an email with tracking information with the United States Postal Service.
Can I exchange an item? Yes you can exchange but you are responsible for shipping both ways and item should be in new condition. Please let us know prior to mailing the item back to check stock and confirm shipping address.
Do you deliver to PO Boxes? Yes we deliver to PO Boxes.
What’s the process if my package is lost in the mail? If your package is deemed lost in the mail we will submit a claim for reimbursement. This process normally takes 30 days. If they find package it will be delivered if not we will issue a replacement not to exceed $100. If you would like to purchase additional insurance please send us an email after the order is placed.
What’s the process if my package was delivered but then stolen? Once a package has been delivered to the address on the order, we are no longer responsible for this package. If you have proof it was stolen we can submit a claim with the post office for reimbursement.
How long does shipping take? First class mail usually takes 3 business days no Saturday delivery. Priority mail usually takes 2 business days with Saturday delivery. Express Mail is overnight. Express shipping does not mean rush processing. If you have an order that needs to be rushed please send us an email prior to placing the order to check stock on items. The rush fee is $10. Shipping time is separate from processing time.