Return Policy

After we have shipped your order: If we have already shipped your order but you decide to cancel, you will need to return your unused, unworn, non-custom item(s) to us within 14 days of receipt. After your items are back in our possession, we will issue you a store credit minus the 10% restocking fee.

What if my non-custom item doesn't fit? You can return your unused, unworn, non-custom item(s) to us within 14 days of receipt. After your items are back in our possession, you can either exchange for a different size, get a store credit (excluding coupons, shipping + rush fees) or return your order for a 50% refund (excluding coupons, shipping + rush fees) to your original payment method (excluding coupons, shipping + rush fees).  Please note, you are responsible for shipping and handling fees for your return and Cash K3y cannot be liable for lost in-bound packages. You will be responsible for shipping cost both ways.  Please email info@cashk3y.com to receive a return authorization number.

What if my custom item doesn't fit? As the customer, you are 100% responsible for choosing the correct size. Since all merchandise is made to order, we cannot accept returns or exchanges if you choose the wrong size. We provide plenty of ways to help you choose the correct size. Please review our sizing charts or send us an email requesting further guidance. Custom items are non-refundable.

If you have received a defective or incorrect item: we will ask for pictures of the issue and/or request that you return the item for inspection. In these cases, we will remake or repair the item for you at no additional charge. If you encounter a defective or incorrect item issue, please contact our customer service team at info@cashk3y.com along with your order ID number, picture of the issue, and current shipping address. Our team will be in touch to determine the next steps once we receive your request.

For All Orders

Complaints: All complaints must be registered within 7 days of receipt of your order. Should the order contain manufacturing errors and/or defects, we will gladly fix or replace it. Please note that in some cases the garment pockets may be sewn partially or completely shut to incorporate a desired design. This happens most often on small and medium sized garments. This is a normal occurrence and does not constitute a manufacturing error.

Also note that the colors you see on your screen may differ from the actual color of the garments and materials in real life. This is a normal occurrence and does not constitute a manufacturing error.

Brand of Garment: If you want a particular brand of garment, then you must request that brand in writing. Otherwise, we will fulfill your order based on whatever brand is available at the time, if it the same color, style, and size that you selected. Specific brands are subject to availability and requiring a specific brand may increase the price and/or delay your order.

Out of Stock Items: If the garment size and/or color that you ordered is currently out of stock or on back order, you may either:

choose a different size and/or color,

wait until your size and color is in stock, or

request a full refund or store credit.

Cancelling After Production Has Started: Under no circumstances may an order be cancelled once production has started.

Please email us prior to returning any merchandise.  Any unauthorized returns will not be accepted and will be sent back to the customer at their expense. Do not alter the item(s) received in any form. After two weeks of receipt of your order, no returns will be accepted under any circumstances.